Terms and Conditions

"Services" shall mean all products, software, applications, websites, APIs, payment integrations, QR solutions, billing software, inventory management systems, customer management systems, reporting tools, analytics platforms, loyalty systems, ordering systems, marketplace integrations, and related services offered by Bittu POS.

"Merchant Account" shall mean the account created by the Merchant for accessing Bittu POS Services.

"Payment Partner" shall mean Razorpay or any other RBI-compliant payment service provider integrated with Bittu POS.

"Transaction" shall mean any payment collected by the Merchant through Bittu POS or associated payment systems.

"Settlement" shall mean transfer of transaction proceeds to the Merchant's registered bank account after applicable deductions.

"Content" shall mean all software, source code, interfaces, designs, documentation, graphics, reports, analytics, text, trademarks, and proprietary materials owned by Burptech Private Limited.

"Merchant Data" shall mean all information uploaded, generated, processed, or stored by the Merchant, including customer information, invoices, inventory records, menu data, transaction records, employee information, and reports.

Subject to compliance with these Terms, Burptech grants the Merchant a limited, non-exclusive, non-transferable, revocable license to access and use Bittu POS solely for lawful business operations.

The Merchant shall not:

• copy, distribute, sublicense, lease, rent, sell, assign, or transfer the software;
• reverse engineer, decompile, disassemble, modify, or create derivative works;
• remove copyright notices or proprietary markings;
• attempt unauthorized access to systems, databases, APIs, or infrastructure;
• use the Services for unlawful, fraudulent, deceptive, or prohibited activities.

All rights not expressly granted remain the exclusive property of Burptech Private Limited.

Bittu POS may facilitate digital payment acceptance through authorized payment partners including Razorpay.

The Merchant acknowledges and agrees that:

• Bittu POS is not a bank, payment aggregator, or financial institution.
• All payment processing activities are performed by authorized third-party payment partners.
• Settlement schedules are determined by the payment partner and banking institutions.
• Standard online transaction settlements through Razorpay are generally processed on a T+2 basis, subject to banking holidays, compliance reviews, risk checks, reserves, chargebacks, and regulatory requirements.
• Settlement dates displayed within Bittu POS are estimated reconciliation records and shall not constitute a guarantee of settlement.
• Burptech shall not be liable for delayed settlements, frozen settlements, reserve creation, transaction holds, account restrictions, or payment reversals imposed by Razorpay, NPCI, banks, card networks, regulators, or governmental authorities.

The Merchant agrees to pay all applicable:

• Subscription Fees
• Platform Fees
• Marketplace Fees
• Transaction Processing Fees
• Hardware Fees
• Service Charges
• Taxes and Government Levies

For illustrative purposes only:

• Transaction Amount: ₹100.00
• Bittu Platform Fee: ₹1.57
• Estimated Razorpay Processing Charges: ₹1.47
• Estimated Merchant Settlement: ₹96.96

The Merchant expressly authorizes Burptech Private Limited and its payment partners to deduct applicable fees, subscription charges, penalties, marketplace fees, transaction charges, taxes, and other amounts due from transaction proceeds where permitted under applicable law.

Actual charges may vary depending upon:

• UPI transactions
• Credit cards
• Debit cards
• International cards
• EMI transactions
• Payment partner pricing plans
• Applicable GST and taxes

Burptech reserves the right to revise fees and pricing structures by providing prior notice through its website, dashboard, application, email, SMS, or other communication channels.

The Merchant represents and warrants that:

• all information submitted is true, accurate, complete, and current;
• it possesses all licenses, permits, approvals, and registrations required for operating its business;
• it shall comply with all applicable laws including GST regulations, RBI guidelines, NPCI regulations, consumer protection laws, taxation laws, food safety laws, labor laws, and data protection laws;
• it shall not use Bittu POS for illegal, fraudulent, misleading, deceptive, or unauthorized activities.

The Merchant shall provide all information and documents requested by Burptech, Razorpay, banks, regulators, or compliance authorities.

Failure to provide or maintain valid KYC information may result in:

• account suspension;
• transaction restrictions;
• settlement holds;
• termination of services.

Burptech reserves the right to conduct verification, audits, risk assessments, and compliance reviews at any time.

The Merchant shall remain solely responsible for all customer disputes, chargebacks, refunds, reversals, penalties, and claims arising from transactions processed through the Merchant's account.

Where funds are debited, withheld, reserved, reversed, or adjusted by payment partners, card networks, banks, or regulators, Burptech shall not be liable for such deductions.

The Merchant agrees to promptly provide supporting documents requested for dispute resolution.

Merchant Data remains the property of the Merchant.

The Merchant grants Burptech a worldwide, royalty-free, non-exclusive license to store, process, transmit, backup, analyze, and use Merchant Data solely for providing and improving Services.

Active accounts may retain operational logs and transactional data for a rolling period determined by Burptech.

Upon termination or prolonged inactivity, Burptech may archive, restrict access to, or permanently delete data after providing reasonable notice.

The Merchant is responsible for maintaining independent backups of important business records.

All intellectual property rights relating to Bittu POS, including software, source code, databases, algorithms, trademarks, logos, trade names, documentation, APIs, interfaces, workflows, reports, designs, and proprietary materials remain exclusively owned by Burptech Private Limited.

Nothing contained in these Terms shall transfer ownership of intellectual property to the Merchant.

The Merchant agrees to maintain the confidentiality of all proprietary information, source code, business methods, pricing information, security mechanisms, trade secrets, and non-public information obtained through use of Bittu POS.

This obligation shall survive termination of this Agreement.

Services are provided on an "as is" and "as available" basis.

Burptech does not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur due to:

• software maintenance;
• infrastructure upgrades;
• internet outages;
• payment gateway failures;
• force majeure events;
• third-party service disruptions.

Burptech may suspend, restrict, or terminate access immediately if:

• fraud is suspected;
• applicable laws require such action;
• fees remain unpaid;
• KYC deficiencies exist;
• these Terms are violated.

Upon termination, all licenses granted under this Agreement shall immediately cease.

To the fullest extent permitted by law, Burptech disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, security, accuracy, and reliability.

Use of the Services is entirely at the Merchant's own risk.

In no event shall Burptech, its directors, employees, affiliates, agents, licensors, or partners be liable for:

• loss of profits;
• loss of revenue;
• loss of goodwill;
• business interruption;
• loss of data;
• settlement delays;
• payment gateway failures;
• indirect, incidental, consequential, special, or punitive damages.

Burptech's aggregate liability shall not exceed the total amount paid by the Merchant to Burptech during the preceding twelve (12) months.

The Merchant agrees to indemnify, defend, and hold harmless Burptech Private Limited and its directors, employees, affiliates, officers, agents, and partners from any claims, liabilities, damages, penalties, losses, costs, and expenses arising from:

• breach of these Terms;
• unlawful conduct;
• regulatory violations;
• customer disputes;
• fraudulent transactions.

Burptech shall not be liable for any delay or failure resulting from circumstances beyond its reasonable control including natural disasters, war, terrorism, strikes, internet failures, government actions, cyber-attacks, power outages, or failures of third-party service providers.

Burptech reserves the right to modify these Terms at any time.

Updated Terms shall become effective immediately upon publication.

Continued use of Services constitutes acceptance of revised Terms.

These Terms shall be governed by the laws of India.

Any dispute arising from or relating to these Terms shall first be attempted to be resolved amicably.

If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The seat of arbitration shall be Ahmedabad, Gujarat.

Courts located in Ahmedabad, Gujarat shall have exclusive jurisdiction.

Burptech Private Limited

Bittu POS

Ahmedabad, Gujarat, India

Email: legal@bittupos.com

Website: www.bittupos.com