Refund, reversal, and chargeback responsibilities are set out in the Bittu POS Terms of Service and Sub-Merchant Agreement.
Restaurant customer purchases
The Merchant remains responsible for customer disputes, chargebacks, refunds, and reversals relating to their transactions. For a purchase made at a restaurant, contact that restaurant about the order or refund request.
Bittu POS payment support
For a question about a Bittu POS subscription, hardware payment, or transaction, contact our team with your restaurant name, payment or invoice reference, date, and a description of the issue. Do not include passwords, payment credentials, or full card details.
Contact Bittu support →Applicable terms
Review the governing terms for fees, payment adjustments, refunds, and chargebacks.
Read the Terms of Service →Read the Sub-Merchant Agreement →