Privacy Policy

1.1 Merchant Information. When you register for Bittu POS, we may collect:

• Business Name
• Owner Name
• Mobile Number
• Email Address
• Business Address
• GST Number
• PAN Number
• Bank Account Details
• UPI Information
• Business Registration Information
• KYC Documents

1.2 Transaction Information. We may collect information relating to:

• Transaction Amounts
• Transaction IDs
• Payment Methods
• Payment Status
• Settlement Status
• Refund Records
• Chargeback Records
• QR Payment Activity
• Merchant Transfer Records

1.3 Business Data. Information generated through use of Bittu POS may include:

• Billing Records
• Sales Data
• Inventory Data
• Menu Information
• Customer Information
• Staff Information
• Reports and Analytics
• Purchase Records
• Operational Data

1.4 Device Information. We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• App Version
• Login Activity
• Error Logs
• Device Identifiers

1.5 Location Information. Where permitted by your device settings, we may collect approximate location information to:

• Verify merchant locations
• Improve services
• Detect fraud
• Comply with regulatory requirements

We use collected information to:

• Provide Bittu POS services
• Process merchant registrations
• Manage subscriptions
• Enable QR payment services
• Monitor settlements
• Reconcile transactions
• Provide customer support
• Improve platform performance
• Detect fraud and abuse
• Comply with legal obligations
• Generate analytics and business insights
• Communicate service updates

Bittu POS integrates with third-party payment service providers including Razorpay and other regulated payment partners.

Payment transactions may be processed directly by such payment providers.

Bittu POS does not store complete debit card, credit card, CVV, or banking authentication credentials.

Payment processing activities are governed by the respective payment partner's privacy policies and terms.

To provide settlement visibility and reconciliation services, Bittu POS may process:

• Settlement references
• Transfer records
• Merchant payout information
• Settlement reports
• Fee deductions
• Payment gateway charges

Settlement information is processed solely for reporting, reconciliation, operational support, and service delivery purposes.

Bittu POS may use:

• Cookies
• Session Tokens
• Analytics Tools
• Performance Monitoring Tools

These technologies help us:

• Maintain login sessions
• Improve security
• Understand platform usage
• Enhance user experience

You may disable cookies through your browser settings; however, some platform functionality may be affected.

We do not sell your personal information.

We may share information with:

Payment Service Providers — including Razorpay and other authorized payment partners.

Cloud Infrastructure Providers — for secure hosting, backups, monitoring, and data processing.

Regulatory Authorities — where required by law, court order, regulatory directives, or government requests.

Professional Advisors — including auditors, legal advisors, compliance consultants, and accountants.

Business Transfers — in connection with mergers, acquisitions, restructuring, financing, or sale of business assets.

We implement commercially reasonable safeguards including:

• Encrypted communications
• Access controls
• Authentication mechanisms
• Infrastructure monitoring
• Security audits
• Backup systems

While we strive to protect information, no internet transmission or storage system can be guaranteed to be 100% secure.

We retain information for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Certain financial and transaction records may be retained for longer periods as required under applicable laws and regulatory requirements.

Merchants are responsible for:

• Maintaining account security
• Protecting login credentials
• Managing employee access
• Maintaining independent backups of critical records

Any activity performed using authorized credentials shall be deemed authorized by the Merchant unless reported otherwise.

Subject to applicable law, you may request:

• Access to your information
• Correction of inaccurate information
• Deletion of eligible information
• Restriction of processing
• Withdrawal of consent where applicable

Certain requests may be limited where retention is required by law, compliance obligations, dispute resolution requirements, or legitimate business interests.

Bittu POS is intended for business use only.

We do not knowingly collect personal information from individuals under eighteen (18) years of age.

Bittu POS may contain integrations, APIs, or links to third-party services.

We are not responsible for the privacy practices, content, security, or operations of third-party platforms.

Users are encouraged to review the privacy policies of such providers.

Information may be processed or stored in jurisdictions outside your state or country through our infrastructure providers.

Where such transfers occur, reasonable safeguards will be implemented to protect information.

We reserve the right to modify this Privacy Policy at any time.

Updated versions shall become effective upon publication on our website, applications, or merchant portal.

Continued use of Bittu POS constitutes acceptance of the revised Privacy Policy.

For privacy-related questions, requests, or concerns:

Privacy Officer

Burptech Private Limited

Bittu POS

Ahmedabad, Gujarat, India

Email: privacy@bittupos.com

Support Email: hello@bittupos.com

Website: www.bittupos.com

In accordance with applicable laws, users may contact our Grievance Officer regarding complaints relating to data protection, privacy, or information security.

Name: Grievance Officer

Email: grievance@bittupos.com

Burptech Private Limited

Ahmedabad, Gujarat, India